1. Contract Conclusion and Product Availability

2.1. To conclude the purchase contract, the Customer must complete and submit an order through the Website, after having accepted these General Terms and Conditions of Sale and having read the information on the right of withdrawal and the processing of personal data.

2.2. When the Customer submits a purchase order (the “Order”), this constitutes acceptance of the public offer made by Sugar through the Website; the receipt of the Order by the Company completes a binding sales contract concerning the Products selected by the Customer that shall be entirely governed by the Terms of Sale in force at the time of its conclusion (the “Contract”).

2.3. Before confirming and submitting the Order, the Customer must check the summary to ensure that the Products selected and all data provided are correct, after which the Customer will receive a summary detailing the:

• key characteristics of the products ordered;
• total price, including taxes (in EU countries only) and shipping costs;
• payment method and delivery period.

2.4. The Customer is informed that submitting the Order entails an obligation to pay the amount indicated by clicking on the “Confirm Payment” button.

2.5. Once the Order has been received, the Company will send the Customer a confirmation email containing the Order number and details (“Order Confirmation”); the Customer must retain this data to be able to access after-sales support and to reference in any future communication with the Company.

2.6. The Customer may purchase a maximum number of three (3) items of the same size for each Product in a single order.

2.7. The Company may not accept orders that are incomplete or incorrect or do not offer sufficient solvency guarantees; furthermore, it is forbidden to purchase Products with the intent to resell them, and should the Company believe that this is the intention of the Customer, or in the event of a report or suspicion of fraudulent or illegal activities, the Company reserves the right, without limitation, not to accept any further Orders and/or to cancel any already confirmed.

2.8. All Orders are subject to verification of the availability of the Products ordered. If the Products on the Website are no longer available in the Company's warehouse, or for other cases of unavailability, at the time the Order is sent, Sugar shall inform the Customer of the unavailability of any Products promptly, and in any case within seven (7) days from the day on which it received the Order.

2.9. If the Customer has already paid for the Products belonging to an Order has been rejected or cancelled, including as a result of the Products being unavailable, the Company shall reimburse the Customer for the amount paid in advance and the Contract shall be deemed terminated between the parties.

1. Product Features

3.1 The Products offered for sale through the Website are of the highest quality and value, purchased by the Company from carefully selected manufacturers and retailers that follow strict quality controls.

3.2 The description and the key characteristics of the Products, including details and composition, fit, colours and sizes (where applicable) are presented on the Website on each product card, along with one or more digital images. Although the Company takes measures to ensure that the photographs shown on the Website are faithful reproductions of the original products, the images and colours of the Products offered for sale on the Website may not be perfectly representative of their true characteristics as a result of the browser and/or devices used to access the Website. As such, Sugar is not responsible for any inconsistency in the photographic representations of the Products shown on the Website when due to these technical reasons.

1. Prices and Payment

4.1. All prices shown on the Website are in euro (€) and include VAT, in EU countries only. Any shipping costs are indicated separately prior to Order confirmation. Any duties or customs charges for non-EU countries will be calculated separately by the customs of the destination country and shall be borne by the Customer. In accordance with the applicable regulations in force (Italian Legislative Decree no. 26/2023), all price reduction announcements indicate the lowest price applied in the 30 (thirty) days prior to the application of the price reduction.

4.2. The Customer may pay by the following methods:

• Credit/debit card (Axerve, Braintree): in the event of payment by credit card, the financial information (e.g. credit/debit card number or expiry date) will be sent, via encrypted protocol, to the Axerve or Braintree processing platform, which will provide the relevant remote electronic payment services, without third parties having any access to it. Furthermore, this information will never be used by the Company for any other purpose than to complete the procedures relating to the purchase and to issue any refunds in the event of Product returns, following the exercise of the right of withdrawal, or in the event it is necessary to prevent or report to the police the commission of fraud on Sugar.it.
• PayPal: Products purchased on the Website can also be paid for through the PayPal payment solution. If the Customer chooses PayPal as the payment method, he/she will be redirected to the www.paypal.com website, where he/she will pay for the Products in accordance with the procedure established and regulated by PayPal and the terms and conditions of the Contract agreed between the Customer and PayPal. The data entered on the PayPal website will be processed directly by the latter and will never be sent to or shared with Sugar, which will have no involvement. Moreover, the Company will have no access to any other Customer data relating to other payment instruments connected with his/her PayPal account. When payment is made through PayPal, the total amount due shall be charged by PayPal to the Customer when the Contract is concluded through the Website. If the purchase Contract is terminated or for any other case of reimbursement, for any reason whatsoever, the amount reimbursed to the Customer shall be credited to his/her PayPal account. The time required to re-credit the payment instrument connected to said account shall depend exclusively on PayPal and the banking system. Once the re-credit order has been issued in favour of the Customer’s account, Sugar shall not be held responsible for any delays or omissions regarding the actual re-crediting to the Customer, who must contact PayPal directly to dispute any delays or omissions.
• Scalapay (payment in instalments): the Scalapay payment solution can also be used to pay for products purchased on the Website. If the Customer chooses Scalapay as the payment method, he/she will be redirected to the www.scalapay.com website, where he/she will pay for the Products in accordance with the procedure established and regulated by Scalapay and the terms and conditions of the Contract agreed between the Customer and Scalapay. The data entered on the Scalapay website will be processed directly by the latter and will never be sent to or shared with Sugar, which will have no involvement. Moreover, Sugar S.r.l. will have no access to any other Customer data relating to other payment instruments connected with his/her Scalapay account. If the Customer chooses to pay via Scalapay, he/she declares that he/she is aware that he/she will receive the Product ordered immediately and pay in instalments. In this case, the Customer acknowledges that the instalments shall be assigned to Incremento SPV S.r.l., to related parties and their assignees, and therefore authorises such assignment.

4.3. Sugar S.r.l. reserves the right to take anti-fraud measures and to refuse unauthorised payments.

4.4. A Customer who has received a promotional code to use on the Website through newsletters, social networks or approved promotional websites may enter this code during Order confirmation. Each code is strictly personal and has a validity start and end date that cannot be extended in any way. Furthermore, the Customer acknowledges that each code can only be used on Products selected by the Company at its discretion and cannot be extended in any way to other Products on the Website.

4.5. THE INVOICE OR SALES RECEIPT WILL BE SENT ALONG WITH THE GOODS.