GENERAL CONDITIONS OF SALE
1.1. THESE GENERAL CONDITIONS OF SALE GOVERN ALL SALES BETWEEN SUGAR SRL, BASED IN AREZZO, CORSO ITALIA 60, VAT NUMBER 01121380511 (HEREAFTER KNOWN AS “SUGAR” OR THE “SELLER”) AND ALL THE PERSONS THAT VISIT OR PLACE AN ORDER ON THE WEBSITE SUGAR.IT, HEREAFTER KNOWN AS THE “CUSTOMER”.
PRODUCTS OFFERING AND SALE ON THE WEBSITE SUGAR.IT ARE THEREFORE GOVERNED EXCLUSIVELY BY THESE CONDITIONS OF SALE, MADE IN ACCORDANCE WITH CURRENT REGULATIONS ON CONTRACTS CONCLUDED AWAY FROM BUSINESS PREMISES. DUE TO NEW LAWS AND REGULATIONS, THESE CONDITIONS MAY BE AMENDED; CONDITIONS IN FORCE ON THE WEBSITE AT THE TIME OF PURCHASE SHALL BE THE APPLICABLE CONDITIONS.
PRODUCTS PURCHASED ON THE WEBISTE SUGAR.IT ARE SOLD DIRECTLY BY SUGAR SRL, WITH REGISTERED OFFICE LOCATED IN AREZZO, CORSO ITALIA, 60.
2. PRODUCTS’ RECIPIENTS
2.1. SUGAR SRL SELLS PRODUCTS ON SUGAR.IT AND RUNS THEIR E-COMMERCE BUSINESS VIA THE WEBSITE SUGAR.IT EXCLUSIVELY FOR “CONSUMER” FINAL USERS. CONSUMERS SHALL MEAN NATURAL PERSONS ACTING OUTSIDE THE FRAMEWORK OF THEIR PROFESSIONAL, ENTREPRENEURIAL OR COMMERCIAL ACTIVITY.
2.2 SUGAR SRL RESERVES THE RIGHT TO REJECT ORDERS PLACED BY PERSONS OTHER THAN THE “CONSUMER”. SUGAR SRL ALSO RESERVES THE RIGHT, IN ITS SOLE DISCRETION, TO REJECT ORDERS IN CASE OF SUSPECTED FRAUD.
3. APPLICABLE LAW
3.1. GENERAL CONDITIONS OF SALE ARE GOVERNED BY THE ITALIAN LAW, NAMELY BY THE LEGISLATIVE DECREE NO. 206 OF 6 SEPTEMBER 2005 ON CONSUMER CODE, SECTION “CONSUMER RIGHTS IN CONTRACTS” WITH SPECIFIC REFERENCE TO THE REGULATIONS REGARDING DISTANCE CONTRACTS; AND LEGISLATIVE DECREE NO. 70 OF 9 APRIL 2003 ON SPECIFIC ASPECTS CONCERNING THE E-COMMERCE.
3.2. IN CASE OF DISPUTE BETWEEN THE SELLER AND THE FINAL USER, ARISING FROM THE GENERAL CONDITIONS OF SALE, THE SELLER GUARANTEES, AS OF NOW, THE FULL AGREEMENT AND ACCEPTANCE OF THE CONCILIATION SERVICE RISOLVIONLINE.
3.3. RISOLVIONLINE IS AN INDEPENDENT AND INSTITUTIONAL SERVICE, OFFERED BY THE CHAMBER OF ARBITRATION OF THE CHAMBER OF COMMERCE OF MILAN, WHICH ALLOWS A SATISFYING AGREEMENT TO BE REACHED WITH THE HELP OF A NEUTRAL AND COMPETENT CONCILIATOR AND IN A FRIENDLY AND SAFE WAY, THROUGH THE INTERNET. FOR FURTHER DETAILS ON THE REGULATION OF RISOLVIONLINE OR TO SUBMIT A REQUEST FOR CONCILIATION, VISIT RISOLVIONLINE.COM.
3.4. PLEASE ALSO NOTE THE EUROPEAN COMMISSION PROVIDED AN OUT-OF-COURT DISPUTE RESOLUTION PLATFORM, AVAILABLE AT HTTP://EC.EUROPA.EU/ODR
4. CONTRACT’S CONCLUSION
4.1. IN ORDER TO CONCLUDE THE PURCHASE CONTRACT FOR ONE OR MORE PRODUCTS, CUSTOMER SHALL FILL IN THE ELECTRONIC ORDER FORM AND SUBMIT IT ELECTRONICALLY TO THE SELLER FOLLOWING THE APPLICABLE INSTRUCTIONS.
4.2. PURCHASE CONTRACT FOR ONE OR MORE PRODUCTS ON SUGAR.IT SHALL BE DEEMED CONCLUDED BETWEEN THE CUSTOMER AND SUGAR SRL ONCE THE SELLER RECEIVES THE ORDER FORM VIA ELECTRONIC MEANS, AFTER VERIFYING ORDER DETAILS ARE CORRECT.
4.3. ONCE TRANSMITTED TO THE SYSTEM, ORDERS CANNOT BE MODIFIED OR LOCKED; THEREFORE, IT IS THE CUSTOMER'S RESPONSIBILITY TO CHECK ORDERS ARE CORRECT BEFORE CONFIRMATION. FOR ORDERS MADE VIA THIS WEBSITE, WHEN AN ORDER IS CONFIRMED, A CONFIRMATION E-MAIL IS SENT TO THE CUSTOMER’S E-MAIL ADDRESS.
4.4. BEFORE PROCEEDING TO THE PURCHASE BY SENDING THE ORDER FORM, CUSTOMER WILL BE ASKED TO READ AND ACCEPT GENERAL CONDITIONS OF SALE AND THE INFORMATION CONCERNING THE RIGHT OF WITHDRAWAL.
4.5. THE ORDER FORM DISPLAYED JUST BEFORE CONCLUDING THE PURCHASE CONTRACT WILL PROVIDE A SUMMARY OF EACH ORDERED ITEM’S CORE FEATURES.
4.6. ORDER FORM WILL BE STORED IN THE SELLER’S DATABASE FOR THE TIME NEEDED FOR ORDER FULFILMENT AND IN ACCORDANCE WITH THE LAW.
4.7. BEFORE SUBMITTING THE ORDER FORM, CUSTOMER WILL BE NOTIFIED THAT THE ORDER SUBMISSION WILL IMPLY THE PAYMENT OF STATED PRICE. BEFORE SUBMITTING THE ORDER, CUSTOMER WILL BE ASKED TO CHECK THAT INFORMATION PROVIDED ARE CORRECT AND TO EDIT ANY DATA, IF NEEDED.
4.8. THE SELLER RESERVES THE RIGHT TO REJECT PURCHASE ORDERS FOR WHICH INSUFFICIENT SOLVENCY GUARANTEES ARE PROVIDED, OR PURCHASE ORDERS THAT ARE INCOMPLETE OR INCORRECT, OR IN CASE OF UNAVAILABILITY OF PRODUCTS.
4.9. IN SUCH CASES, SUGAR SRL WILL NOTIFY VIA E-MAIL THE CUSTOMER THAT THE CONTRACT IS NOT CONCLUDED AND THAT THE SELLER DID NOT CARRY OUT THE PURCHASE ORDER RECEIVED, PROVIDING THE APPLICABLE REASONS.
4.10. SHOULD PRODUCTS DISPLAYED ON SUGAR.IT BE NO LONGER AVAILABLE OR ON SALE AT THE MOMENT OF THE CUSTOMER’S LAST VISIT TO THE WEBSITE OR WHEN THE ORDER FORM IS SENT, SELLER SHALL NOTIFY THE CUSTOMER OF UNAVAILABILITY OF ORDERED PRODUCTS AS SOON AS POSSIBLE AND WITHIN THIRTY (30) DAYS AS FROM THE DAY FOLLOWING THE ORDER SUBMISSION TO THE SELLER BY THE CUSTOMER. IN CASE THE ORDER FORM IS SUBMITTED AND THE AMOUNT PAID, SELLER SHALL REFUND AT THEIR EARLIEST CONVENIENCE ANY AMOUNT ALREADY PAID BY THE CUSTOMER AND THE CONTRACT BETWEEN THE PARTS SHALL BE DEEMED TERMINATED.
4.11. BY ELECTRONICALLY SENDING THE ORDER FORM, CUSTOMER CONFIRMS TO UNDERSTAND AND ACCEPT GENERAL CONDITIONS OF SALE AND ANY OTHER INFORMATION PROVIDED ON SUGAR.IT, INCLUDED THE PRIVACY POLICY AND THE INFORMATION CONCERNING THE RIGHT OF WITHDRAWAL. CUSTOMER ALSO UNCONDITIONALLY ACCEPTS AND UNDERTAKES TO OBSERVE SUCH GENERAL CONDITIONS OF SALE IN THEIR RELATIONSHIPS WITH THE SELLER.
4.12. ONCE CONCLUDED THE CONTRACT, SELLER SHALL SEND TO THE CUSTOMER VIA E-MAIL A PURCHASE ORDER RECEIPT INCLUDING THE GENERAL CONDITIONS OF SALE AND A RIGHT OF WITHDRAWAL’S SUMMARY DOCUMENT, AS WELL AS ALL THE INFORMATION ALREADY STATED IN THE CONTRACT AND SALE CONDITIONS’ SUMMARY DISPLAYED BEFORE FINALISING THE PURCHASE.
4.13. CUSTOMER ALSO AGREES TO ACKNOWLEDGE THAT THE PRODUCT PURCHASED IS EXCLUSIVELY DESTINED TO THE COUNTRY FROM WHICH THE ORDER IS MADE; THEREFORE, SHOULD THE CUSTOMER PLACE THE PRODUCT IN A DIFFERENT COUNTRY, HE/SHE WILL BE DEEMED RESPONSIBLE FOR SUCH ACTION AND SHALL COMPLY WITH APPLICABLE RULES AND REGULATIONS CONCERNING THE EXPORTATION FROM THE COUNTRY THE ORDER WAS MADE AND THE IMPORTATION IN THE COUNTRY THE PRODUCT IS PLACED IN.
4.14.ORDERS CONFIRMED BEFORE 11AM CET WILL BE SHIPPED THE SAME DAY; FOR ORDERS CONFIRMED AFTER 11AM CET WE DO NOT GUARANTEE SAME DAY SHIPMENT. ALL ORDERS RECEIVED ON FRIDAY AFTER 11.00 A.M. CET WILL BE PROCESSED AND SHIPPED THE NEXT MONDAY.
5. SOLD PRODUCTS
5.1. SUGAR SELLS PREMIUM-QUALITY PRODUCTS THAT HAVE BEEN DULY TESTED TO ENSURE TOP QUALITY.
5.2. PRODUCTS’ MAIN FEATURES ARE DISPLAYED ON SUGAR.IT IN EACH PRODUCT’S DESCRIPTION. IMAGES AND COLOURS OF PRODUCTS SOLD ON SUGAR.IT MAY NOT MATCH THE PRODUCT DEPENDING ON THE INTERNET BROWSER AND THE TYPE OF DISPLAY USED.
5.3. PRODUCT PRICES ARE SUBJECT TO CHANGE. BEFORE SUBMITTING THE ORDER FORM, MAKE SURE TO CHECK THE FINAL PRICE.
6. PAYMENT METHODS
6.1. FOR THE PAYMENT OF PRODUCT PRICE AND ANY RELEVANT SHIPPING/DELIVERY FEE, CUSTOMER SHALL USE ONE OF THE PAYMENT METHODS LISTED IN THE ORDER FORM. AS FOR THE PAYMENT METHOD, IN NO CASE CUSTOMER SHALL BE CHARGED WITH FEES HIGHER THAN THE COSTS ACTUALLY INCURRED BY THE SELLER FOR THE PAYMENT METHOD CHOSEN BY THE CUSTOMER.
6.2. RECEIPT/INVOICE WILL BE ISSUED AT THE TIME OF PURCHASE. REGARDING PERSONAL INFORMATION AND OTHER DETAILS STATED IN THE INVOICE/RECEIPT, WE WILL USE THE INFORMATION PROVIDED BY THE CUSTOMER FOR THE PURPOSE. CUSTOMER AGREES AND WARRANTS SUCH INFORMATION IS CORRECT; CUSTOMER SHALL RELEASE SUGAR SRL FROM ANY LIABILITY AND HOLD SUGAR SRL HARMLESS FROM ANY LOSS AND/OR DAMAGE (INCLUDING SANCTIONS ISSUED BY COMPETENT AUTHORITIES) THAT COULD ARISE FROM INCORRECT INFORMATION.
6.3. FOR PAYMENTS BY CREDIT CARD, PAYMENT DETAILS (E.G. CREDIT/DEBIT CARD NUMBER OR EXPIRING DATE) WILL BE TRANSMITTED BY ENCRYPTED PROTOCOL TO AXERVE (REMOTE PAYMENT SERVICES PROVIDER); PAYMENT DETAILS WILL NOT BE ACCESSIBLE TO THIRD PARTIES. FURTHERMORE, SELLER SHALL USE PAYMENT DETAILS ONLY FOR ACTIVITIES RELATED TO THE CUSTOMER’S PURCHASE: TO PROCESS ANY RELEVANT REFUND IN CASE OF RETURNED PRODUCTS AS A CONSEQUENCE OF THE CUSTOMER’S RIGHT OF WITHDRAWAL OR IN CASE IT BECOMES NECESSARY TO PREVENT OR REPORT TO THE POLICE A FRAUD ON SUGAR.IT. THE TOTAL PRICE FOR THE PRODUCT PURCHASE AND ANY DELIVERY/SHIPPING FEE, AS LISTED IN THE ORDER FORM, WILL BE CHARGED TO THE CUSTOMER’S BANK ACCOUNT WHEN THE CUSTOMER WILL COMPLETE THE ORDER.
6.4. PAYMENTS FOR PRODUCTS PURCHASED ON THE WEBSITE CAN BE MADE VIA PAYPAL. FOR PAYMENTS VIA PAYPAL, CUSTOMER WILL BE REDIRECTED TO THE ADDRESS WWW.PAYPAL.IT WHERE HE/SHE WILL MAKE THE PAYMENT FOR THE PRODUCTS FOLLOWING THE PAYMENT PROCEDURE STATED AND GOVERNED BY PAYPAL AND UNDER THE TERMS AND CONDITIONS AGREED BETWEEN THE CUSTOMER AND PAYPAL. PERSONAL DETAILS PROVIDED ON PAYPAL WEBSITE WILL BE PROCESSED BY PAYPAL E WILL NOT BE TRANSFERRED OR SHARED UNDER ANY CIRCUMSTANCE WITH SUGAR SRL. IN ADDITION, SUGAR SRL WILL NOT HAVE ACCESS TO ANY OTHER CUSTOMER INFORMATION IN RELATION TO OTHER PAYMENT METHODS RELATED TO THAT ACCOUNT.
6.5. IN CASE OF PAYMENT THROUGH PAYPAL, PAYPAL WILL CHARGE THE TOTAL AMOUNT DUE TO THE CUSTOMER UPON COMPLETION OF THE TRANSACTION VIA THE WEBSITE. IN CASE OF TERMINATION OF THE PURCHASING AGREEMENT AND IN CASE OF ANY OTHER REFUND, FOR ANY REASON, THE AMOUNT REFUNDED WILL BE CREDITED TO THE CUSTOMER'S PAYPAL ACCOUNT. REFUND TIMES ON THE PAYMENT METHOD CONNECTED TO THIS ACCOUNT DEPEND EXCLUSIVELY ON PAYPAL AND THE BANKING SYSTEM. ONCE THE REFUND REQUEST IS APPROVED AND ENFORCED, SUGAR SRL SHALL NOT BE HELD RESPONSIBLE FOR ANY DELAY OR OMISSION REGARDING THE ACTUAL REFUND TO THE CUSTOMER; ANY CLAIM FOR DELAYS OR OMISSIONS SHALL BE ADDRESSED DIRECTLY TO PAYPAL BY THE CUSTOMER.
6.6. PAYMENT FOR PRODUCTS PURCHASED ON THE SITE CAN ALSO BE MADE THROUGH THE SCALAPAY PAYMENT SOLUTION. IF THE CUSTOMER CHOOSES SCALAPAY AS METHOD OF PAYMENT, HE WILL BE REDIRECTED TO THE WEBSITE WWW.SCALAPAY.IT WHERE HE WILL MAKE PAYMENT FOR THE PRODUCTS ACCORDING TO THE PROCEDURE PROVIDED FOR AND GOVERNED BY SCALAPAY AND THE TERMS AND CONDITIONS OF THE CONTRACT AGREED BETWEEN THE CUSTOMER AND SCALAPAY. THE DATA ENTERED ON THE SCALAPAY SITE WILL BE PROCESSED DIRECTLY BY SCALAPAY AND WILL NEVER BE TRANSMITTED OR SHARED WITH SUGAR SRL. WHICH WILL REMAIN EXTRANEOUS TO IT. SUGAR SRL WILL ALSO REMAIN EXTRANEOUS TO ANY OTHER CUSTOMER DATA RELATED TO OTHER PAYMENT INSTRUMENTS CONNECTED WITH THAT ACCOUNT.
6.7. IF YOU BUY WITH SCALAPAY YOU RECEIVE YOUR ORDER IMMEDIATELY AND PAY IN 3 OR 4 INSTALLMENTS. YOU ACKNOWLEDGE THAT THE INSTALLMENTS WILL BE ASSIGNED TO INCREMENT SPV S.R.L., RELATED PARTIES AND THEIR ASSIGNS, AND THAT YOU AUTHORIZE SUCH ASSIGNMENT.
6.8. SALES INVOICE WILL BE SENT WITH THE GOODS.